NEXUS Privacy Policy

Effective date: October 6, 2026

NEXUS is a customer relationship management and business messaging service operated by Issa Trading Company under the Tasawwak brand ("NEXUS," "we," "us," or "our"). This Privacy Policy explains how NEXUS collects, uses, stores, and shares information when businesses and their customers communicate through connected channels such as Instagram and WhatsApp, or use our website and CRM services.

Information we collect

Depending on how you interact with a business using NEXUS, we may process:

  • Your name, username, profile identifier, profile picture, phone number, email address, delivery location, or other contact details you choose to provide.
  • The content and time of messages exchanged with the business, message identifiers, delivery or read status, and related conversation history.
  • Information about enquiries, requested products, leads, follow-ups, orders, support requests, and handoffs to staff.
  • Technical and security information needed to operate the service, such as webhook events, authentication records, error logs, timestamps, and limited device or network information.
  • Information entered by authorized business staff into the CRM.

NEXUS does not intentionally request sensitive personal information through ordinary customer messaging. Please do not send passwords, payment-card details, government identification numbers, medical information, or other sensitive information through chat.

How we use information

We use information to:

  • Receive, organize, and respond to customer messages.
  • Record conversations and customer requests in the CRM.
  • Help authorized staff manage leads, follow-ups, support requests, and human handoffs.
  • Provide approved automated responses and product information when automation is enabled by the business.
  • Prevent duplicate processing, abuse, fraud, and unauthorized access.
  • Monitor reliability, investigate errors, maintain backups, and improve the service.
  • Meet legal obligations and protect the rights and safety of customers, businesses, and our services.

We do not sell personal information. We do not use private message content for unrelated advertising.

Automated processing

When a business enables automation, NEXUS may analyze a message and available business information to prepare or send a response, identify a customer request, recommend a product, or transfer the conversation to a person. Businesses control whether automation is enabled. A person may review or take over a conversation.

How information is shared

We share information only as needed to provide and protect the service, including with:

  • The business with which the customer is communicating and its authorized staff.
  • Meta platforms, including Instagram and WhatsApp, when those channels are used.
  • Shopify when a customer uses the Tasawwak online store.
  • Hosting, database, authentication, workflow automation, monitoring, and communication providers acting on our instructions.
  • Authorities or other parties when required by law or necessary to protect legal rights, security, or safety.

These providers may process information in countries other than the customer's country. We require access to be limited to the purpose for which the information was provided.

Retention

We retain information only for as long as needed to operate the CRM, serve the relevant business relationship, maintain security and audit records, resolve disputes, and comply with legal obligations. Retention periods may differ depending on the type of record and the business using NEXUS. Information is deleted or anonymized when it is no longer required, subject to backups and legal retention duties.

Security

We use access controls, organization separation, authentication, request verification, logging, backups, and other safeguards designed to protect information. No online service can guarantee absolute security.

Your choices and rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information, or object to certain processing. You may also stop messaging the business or use the controls provided by Instagram, WhatsApp, or Shopify.

To request deletion of information processed through NEXUS, follow the instructions on our NEXUS Data Deletion page or contact us at info@tasawak.online. We may ask for information needed to verify your identity and locate the relevant records.

Children's privacy

NEXUS is intended for business communications and is not directed to children. We do not knowingly collect personal information from children without appropriate authorization. Contact us if you believe a child has provided personal information through the service.

Changes to this policy

We may update this Privacy Policy when our services or legal obligations change. The current version and effective date will remain available on this page.

Contact

Issa Trading Company — Tasawwak / NEXUS
Beirut, Lebanon
Email: info@tasawak.online
Website: https://tasawak.online